Privacy Policy | Bintan Lagoon Resort


Bintan Lagoon Resort (“we”, “us” or “our”) values you as our guest and recognises that privacy is important to you. We want you to be familiar with how we collect, use and disclose information. This privacy policy describes the privacy practices of Bintan Lagoon Resort (“Privacy Policy”) in connection with information that we collect through websites operated by us, our social media pages that we control, email messages or forms submission that we send to you or through your communications with us and also when you stay as a guest at our resort. By providing personal and other information to us, you agree to the terms and conditions of this Privacy Policy. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws. By accepting these terms, all users undertake to use the website and available services accordingly. The website or available services may not be used for any illegal or other purposes that may contravene the aims established by these terms or be detrimental to the rights and/or interests of others, or in any way damage the website or impede its correct functioning or that of current or future services.

1. Website and User Liability
Access to this website shall be the exclusive responsibility of the user. All risks involved in the use of the website shall be the sole and exclusive responsibility of users. Bintan Lagoon Resort shall not be liable: (I) for the infallibility, availability, continuity, inexistence of defects or safety of the website; (II) for the contents of the website or information contained being free of virus or any other damaging elements such as flaws, omissions or incorrect data; (III) the safety of the use made by a user of the website;
Bintan Lagoon Resort shall not be liable for any damages derived from interference, omission, interruption, computer virus, telephone breakdown or disconnection, which may be detrimental to the correct functioning of this electronic system as a result of causes beyond the control of Bintan Lagoon Resort; delay or blocking of the use of the system due to deficiency or overloading of its data processing centre, telephone lines, Internet system or any other electronic system; nor for any damage caused to others by means of illegitimate intromission beyond the control of Bintan Lagoon Resort. In addition, Bintan Lagoon Resort is hereby exonerated from any liability whatsoever for damages or harm caused to users as a result of error, defect, default or omission of the information provided by Bintan Lagoon Resort from outside sources.

2. Updates and Modification of Contents
1) Bintan Lagoon Resort shall make all efforts to avoid any type of error in the content of its website. Bintan Lagoon Resort does not guarantee, nor shall be liable for any consequences arising from a mistake in the contents appearing on the website provided by others.
2) Bintan Lagoon Resort shall not be liable for any information, commercial activity, products or services included on the website that are provided through electronic links, either directly or indirectly through the website.
3) The presence of links on the Bintan Lagoon Resort website, except when specifically stated otherwise, shall be exclusively intended as informative and in no event imply a suggestion, invitation or recommendation.
4) Bintan Lagoon Resort reserves the right to unilaterally withdraw a link from its Bintan Lagoon Resort website at any time and without prior notice.
5) Bintan Lagoon Resort reserves the right to impede or prohibit access to the Bintan Lagoon Resort website to any user of the Internet who inserts information considered to be illegal or immoral, and reserves the right to take the legal action it deems appropriate in order to avoid this type of practice.
6) Bintan Lagoon Resort does not guarantee, nor shall be liable for any consequences arising from a mistake in the contents appearing on the website provided by others.
7) Bintan Lagoon Resort shall not be liable for any damage whatsoever resulting from the use of navigators or versions other than or different to those for which the website has been designed.
8) Does not guarantee, uninterrupted and error-free access to the website or to the contents of the accessible software available, nor shall it be considered liable for error or cause of damage.
9) Bintan Lagoon Resort shall not be held responsible in any way for breakdowns, interruptions, lack of or defects in telecommunications.

3. Your Personal Data
In this Privacy Policy, “Personal Data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data which you may provide to us include (depending on the nature of your interaction with us):
a) Your name, e-mail address, phone number, visa information, physical address (billing or mailing), company affiliation, title;
b) conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes.
c) Your credit card and/or debit card details;
d) Guest stay information, special requests and preferences (including preferred room type or floor, spend, vacation preferences, amenities requested, language preferences, interests, hobbies, ages of children or companions and any other aspects of the services used), telephone numbers dialled, faxes and telephone messages received;
e) IP addresses, online user account details or profiles
f) Social media account information, profile pictures or posts;
g) Administering contests, competitions and conducting lucky draws, including, where necessary, in order to announce the results of these contests, competitions and lucky draws and identify and contact the winners, and in order to publicise and conduct marketing strictly related to these contests, competitions and lucky draws;
h) photos and videos collected to be used for our sale and marketing material;
i) Images and visual recordings through the use of closed circuit television systems collected while visiting Bintan Lagoon Resort, where permitted by applicable law;
j) Conversations, including records or monitoring of guest service calls for quality assurance and training purposes, and other communications such as in-app messages or SMS text messages, where permitted by applicable law or based upon consent;
k) Your reviews, feedback and opinions about our hotels, resorts, programmes and services;
l) Contact details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents, bookers, event planners); and
m) Other types of information that you voluntarily choose to provide to us.

If you provide us with any Personal Data relating to a third party (e.g. information of spouse, children, parents, employees and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the said third party to you providing us with their Personal Data for the respective purposes.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

4. Sensitive Personal Data
From time to time, you may provide or we may collect what is considered sensitive personal information or “special categories of personal data” under applicable privacy laws (herein referred to as “Sensitive Personal Data”). For example, you may disclose your religious affiliation to us when you host or attend an event at one of our hotels or provide your health information or dietary restrictions so that we can accommodate you during your stay.
We only process Sensitive Personal Data if and to the extent permitted and required by applicable law or with your express consent. Unless otherwise required by applicable law, you are not required to provide us with any of your Sensitive Personal Data. Should you choose not to, your decision would not prevent you from using our services.

5. Personal Data from Third Parties
We may collect Personal Data related to you from third parties, payment card providers, travel agencies and online booking services, other affiliates and Bintan Lagoon Resort you have previously visited, public databases, joint marketing partners, third parties who sell products and services under our brands and your social medial sites consistent with your settings on such services.

6. Usage of Personal Data
We process your Personal Data in order to perform a contract with you, including to complete your reservation, provide you goods and services that you requested, or to inform resort of your stay in order to render services to you while visiting the resort that we manage.
For legitimate business reasons, we may also use your Personal Data where it has a legitimate business reason to do so, pursued by a third party or us. Please bear in mind that some of these promotions have additional rules, which could contain additional information regarding what Personal Data we collect and how it is used. We encourage you to read these rules carefully. Such legitimate business reasons also include:-
a) providing you with information that you have requested and responding to your inquiries, anonymising Personal Data provided under this Privacy Policy to improve the services and guiding the development of new features and services, and subject to applicable law and regulations, in the event of a corporate event such as a sale, merger or change in control;
b) providing you with superior customer service and a personalised experience when staying with us, keeping our services safe and secure and to protect our operations or those of any of our affiliates or other third parties, and distributing and responding to surveys regarding your experience, allowing you to participate in contests, and other promotions and to administer these activities;
c) Matching any Personal Data held which relates to you for any of the purposes listed herein; verifying your identity such as preventing, detecting and investigating crime, including fraud and money-laundering, and analysing and managing other commercial risks;
d) Protecting and enforcing our contractual and legal rights and obligations;
e) conducting audits, reviews and analysis of our internal processes, action planning and managing commercial risks;
f) Preventing, detecting and investigating crime and managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
g) with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
h) any other purpose relating to any of the above.

7. Our Obligations
a) We process your Personal Data where it is necessary to comply with legal obligations to which it may be bound. This includes complying with legal processes, responding to requests from public and government authorities around the world, and pursuing available remedies or limit damage we or other third parties may sustain.
b) With your consent, we process your Personal Data when we have your valid consent to do so, including to communicate (including by e-mail and SMS) with you during your stay, to send you promotional offers, newsletters, information on us, our services, and other marketing communications in accordance with your preferences; and to process Sensitive Personal Data you may have provided us in connection with your stay; for example, any dietary restrictions or special accommodations for physical and medical conditions.
c) In certain circumstances when it is not possible to obtain your consent, it may be necessary for us to process your Personal Data, including Sensitive Personal Data you provided through our services, where it is in your vital interest or in the interest of others, for example in the event of a medical emergency.
d) We will not sell, rent, or share your information without your consent except in accordance with this Privacy Policy or for the purposes disclosed on any online form or location on the services where you provide Personal Data to us.

8. Disclosure of Personal Data
Bintan Lagoon Resort only share Personal Data with third parties in the following circumstances:
a) Bintan Lagoon Resort is required by law to do so.
b) The Personal Data that has already been in the public domain at the time of collection.
c) Bintan Lagoon Resort has your consent and permission to share your Personal Data.
d) Bintan Lagoon Resort needs to send information to other companies that work on behalf of Bintan Lagoon Resort to provide a product or service to you.

9. Retention of Personal Data
We retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. Note that we may need to retain certain information for recordkeeping purposes and/or to complete transactions (e.g., when you make a purchase or reservation), and you may not be able to change or delete the Personal Data you provided until after completion of such purchase or reservation UNLESS there is a change of reservation or cancellation of booking made.
10. Accuracy of Personal Data
We will make a reasonable effort to ensure that personal data collected by us or on our behalf is accurate, complete and up to date. Individuals are encouraged to update his/her Personal Data by contacting us directly.
11. Protection of Personal Data
We maintain commercially reasonable security safeguards that are designed to protect the Personal Data we collect against unauthorized use, disclosure, alteration or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee or warrant that your Personal Data is under absolute security with the existing security technology. Additionally, when requesting information or sending information or forms to us by e-mail, please be advised that e-mail communication to and from our services are not secure unless clearly noted otherwise. This is a risk inherent in the use of e-mail and form submission.
Access to the website may imply the use of cookies, both on website pages as well as links and references. Users that do not wish to receive cookies or require information on the existence of such, may configure their browser accordingly
13.Links to Third Party Website
The Bintan Lagoon Resort websites may contain links to other third party websites and microsites, whose privacy practices may differ from Bintan Lagoon Resort. If you submit Personal Data to any of those sites, your Personal Data is not subject to this Privacy Policy.
We encourage you to review the privacy policy of any site you visit. By clicking on or activating such links and leaving the Bintan Lagoon Resort website, Bintan Lagoon Resort does not exercise control over any data or any information which you give to any other entity after leaving the Bintan Lagoon Resort websites. Any access to such other sites or pages is entirely at your risk.

14. Marketing and your Choices
We will, if you have given us your consent and in line with your choices, provide you with information by post, telephone, email and SMS, which may be of interest to you in respect of Bintan Lagoon Resort. Where you have consented to receiving our direct marketing online this means that you could be presented with our advertisements while using the Bintan Lagoon Resort websites or the services of our online partners. For example, if you have given us this consent we may run a social media advertisement campaign, which could include our advertisements being presented to you while you are on Facebook. We may also personalize the content that you see using analytical or profiling tools. We will only provide you with marketing communications if you would like us to. You will have the opportunity to clearly set out whether you wish to receive marketing messages from us by ticking the relevant boxes.

15. Your Rights
a. You can request access to and be entitled to update, amend or delete your Personal Data for our subscription mails.
b. In addition, you can object to processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
c. Similarly, if we have collected and process your Personal Data on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent. However, if you withdraw your consent, please be informed that it may have implication to our service provided to you.
16. Updating Privacy Policy
We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the website. By continuing to access the website, your access and use will be subject to these updates and amendments.
17. Contact Us
If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update personal data we have about you or your preferences, or to exercise Your Rights, please email