Frequently Asked Questions (Bintan FAQ) | Bintan Lagoon Resort
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Frequently Asked Questions

WEBSITE RATES

Is the website rate nett?
Yes, the final amount on your booking will be inclusive of service charge and taxes.

Does the website booking engine rate include ferry?
No, the website rate is strictly on accommodation. Ferry will be an add-on to your room booking. 

Does the website booking engine rate include breakfast?
Yes, the rates include buffet breakfast for 2 persons only. Additional adult or child will be charged separately for buffet breakfast.

Extra Beds Charges
Extra bed is required for the 3rd person in the room from age 12 years and above. Each room can only accommodate 1 extra bed which is at SGD73 per night inclusive of buffet breakfast.

Baby Cot
Baby Cots are free of charge upon request. Each room can accommodate one baby cot.

HOLIDAY PACKAGES

Are the holiday packages prices nett?
All of our holiday packages for both rooms and villa are priced nett.

Do the holiday packages include ferry?
Our packages inclusion varies so this will depend on the type of packages selected. Please see respective package details on our website.

Do the holiday packages include breakfast?
Yes, the holiday packages include buffet breakfast. 

Can I bring along a child?
Yes, you can bring along your child. However, child ferry tickets are not included in the package and have to be booked separately.

PAYMENTS & CANCELLATION

What is the resort cancellation policy?
Each rate and promotion have its own cancellation policy. You can check the terms and conditions of each rate or package on our website and booking engine for information on the cancellation policy. Generally, non-promotional rates are cancellable up to 3 days prior to check-in date. While promotional rates, like an early bird or last-minute promotions, are non-cancellable.

What is the cancellation policy for Direct Ferry Bookings on ferryful.com
Direct ferry bookings made on ferryful.com are cancellable up to 4 days prior to departure date.

What is the cancellation policy for Direct Ferry Bookings with BLR packages
For ferry bookings included in packages follows the cancellation policy of the package. You can check the terms and conditions of each package on our website.

Payment upon Check-out
Any charges made to the resort must be cleared upon check-out. 

Can I come down to BLR Corporate Office to make a payment?
Yes, you can visit the Singapore Corporate Office with prior appointment made via email or telephone.
Email: reservations@bintanlagoon.com 
Phone: +6750 2280

Our office is located in Singapore at:
151 Lorong Chuan, New Tech Park Lobby G #06-07A
Singapore 556741

Do you accept Singapore dollars (SGD) or credit cards for payments?
The resort accepts all major credit cards and cash in Indonesia Rupiah only. The exchange rate is according to the rate on that day. We do have a money exchanger on the property for the convenience of our guests. 

GETTING TO THE RESORT

Getting to the resort by ferry from Singapore:
BLR is the only resort to have its own ferry terminal - from there it’s a quick bus ride or a short walk to the lobby if you don’t have much luggage. Traveling is literally a breeze from the Tanah Merah Ferry Terminal in Singapore to BLR in just 75 minutes. But if you choose the public ferry, the Resort provides a free shuttle to/from the public ferry terminal (BBT) in 20 minutes. 

If you are flying into Singapore’s Changi International Airport, take the shuttle bus service at S$2 per person for a 20-minute ride. 

Getting to the resort by airplane
Domestic flights land at the airport, over an hour away. Flights are available from Jakarta to Tanjung Pinang (Raja Haji Fisabillilah Airport) via domestic carriers including Garuda Airlines.

DIRECT FERRY SERVICE - MOZAIC FERRY LINES

How to book ferry tickets?
Ferry tickets can be booked at ticketing counter or via website. You can contact us at tmft@bintanlagoon.com to assist you with your booking. Each passenger including infants and children need their own ferry tickets. All ferry bookings must be paid in advance once booking is confirmed
.

Check-In Luggage
The restriction on check-in luggage from Tanah Merah Ferry Terminal, Singapore is 20 kg per person. Additional $1 for each kilogram over the limit.

Departure and Arrival Time
Passengers are advised to check in at least 90 mins prior to departure. The travel time to Bintan Lagoon Ferry Terminal is 75 mins.

Shuttle Service from Bintan Lagoon Ferry Terminal to Bintan Lagoon Resort
The shuttle bus service is complimentary from Bintan Lagoon Ferry Terminal to the resort lobby. The shuttle bus service is scheduled according to ferry arrival and departure timings. The shuttle duration takes about 2 mins.
Guests departing the resort are advised to check out at least 1 hour prior to ferry departure.

PUBLIC FERRY SERVICE - BINTAN RESORTS FERRIES

How to book ferry tickets?
You can contact reservations@bintanlagoon.com to assist you with your booking. Each passenger including infants and children need their own ferry tickets. All ferry bookings must be paid in advance once booking is confirmed.

Check-In Luggage
The restriction on check-in luggage from Tanah Merah Ferry Terminal, Singapore is 20 kg per person. Additional $1 for each kilogram over the limit.

Departure and Arrival Time
Passengers are advised to check in at least 90 mins prior to departure. The travel time to Bintan Lagoon Ferry Terminal is 60 mins.

Shuttle Service from Bandar Bentan Telani
The shuttle bus service is complimentary from Bandar Bentan Telani Ferry Terminal to the Resort. The shuttle bus service is scheduled according to ferry arrival and departure timings. The shuttle duration takes about 20 mins. Guests departing the resort are advised to check out at least 90 mins prior to departure.

RESORT FACILITIES

Access to private beach
The resort owns a 1.5km private beach. It is accessible directly from the hotel lobby. The resort sea facing villas (Angsoka Villa) also have direct access to the beach. Other villas will require a short 5-minute ride on the buggy.

Access to Swimming Pool
We have 2 large swimming pools that are available to all hotel guests. The depth of the swimming ranges from 0.5m to 2.4m deep. The main resort swimming pool and leisure center swimming pool is accessible from 8am to 8pm.

Private Villa Swimming Pools
All Angsoka Villas have private swimming pools. The depth of each private swimming pool is 1.5m deep.

Use of basketball and tennis courts
Equipment and use of these courts are free of charge on a first-come-first-serve basis.

Operating hours of Powerhouse Gym
Open from 7am - 9pm

Operating hours of Kedaton Spa
Sunday - Thursday: 9am – 10pm
Friday – Saturday: 9am – 11pm

Operating hours of Beach Massage
Daily from 9am – 5pm. Last order is at 4pm.

Taxi Transfers
For more information on taxi transfers and prices, please view the resort price list.

Is there a wheelchair provided at the resort?
Yes, the resort provides wheelchairs to guests upon advance request.

How do I get to Plaza Lagoi? 
You may use the complimentary shuttle service provided by Bintan Resorts International to travel from BLR to Plaza Lagoi. You may view the tentative schedule here. Please do confirm the exact timing with our friendly concierge team at the resort lobby on the day itself. 

Touring Bintan
Heritage, culture, nature and more! Explore the island with a tour to a mangrove, eco farm, elephant park, coastal villages, Chinese temples or the island’s capital Tanjong Pinang. For a spot of mall therapy, board the 30-minute free shuttle to Plaza Lagoi.

Do you have any free activities? 
Yes, it’s ALL about fun & games at BLR. The mind boggles with over 50 land & water pursuits for the not so adventurous to the die-hard thrill seekers. And best of all, a good number is free! Free activities include 1 large swimming pool and 1 pool with attached slides, Billiards, Snooker, Basketball, Beach Soccer, Beach volleyball, Futsal, Table Tennis, Mahjong, Darts, Powerhouse Gym, and Board Games.

RESTAURANTS

What food options can I get at BLR?
We promise you will not go hungry. There is a chance you may even pile on a kilo or two but hey, you are on break!
A quick look at some of the highlights of our offerings:

  • Fiesta – sumptuous buffets and a Kids’ Corner
  • Satay Club – relive the kampong days of satay grilled on open flames outdoors
  • Chop Chop – Bintan's very own Chinatown! Asian street style fare.
  • Miyako – Japanese bento, sushi, teppanyaki, and other favorites
  • Terrace Sports Bar – cocktails, darts, sports TV and bar food
  • Nelayan –Shoot the breeze with Western & Indonesian fare including the delightful Rijstaffel or Rice Table
  • Haskell’s – hang out between tee-offs with café favorites or a beer.
  • Our F&B Team is well versed with special dietary requirements and can prepare special meals upon notification including Nut Free, Vegetarian, Jain, and Vegan. 

What is the price for the buffet breakfast at Fiesta?

Breakfast Buffet
Adult - Rp. 280,000
Child – Rp. 147,000

Lunch Buffet
Adult – 262,500
Child – 136,500

Dinner Buffet
Adult – 336,000
Child – 168,000

Above prices are nett.

Opening hours
Each outlet has its own operating hours, you can view the operating hours of each outlet on our website.

Are the restaurants at BLR Halal Certified? 
We serve halal food without pork, but also serve alcohol in all outlets. 

Celebrating special occasions in Bintan 
The perfect spot for birthdays, anniversaries, weddings, stag & hen nights and that very special moment when you pop that question for her to say ‘yes’. We will deck up for the occasion and even light up the sky with fireworks for you! 

VILLA OCCUPANCY & EQUIPMENT

What is the villa maximum occupancy for each villa?
Cempaka Villa (Small) – Maximum 5 Pax in a configuration of 4 beds + 1 extra bed
Buganvil Villa (Medium) – Maximum 8 pax in a configuration of 6 beds + 2 extra beds
Angsoka Villa (Large) – Maximum 10 pax in a configuration of 7 beds + 3 extra beds

Villa Buggy
Each villa at the resort comes with its own 4-seater buggy and charging port. No driver will be provided.
Please view resort price list for information on our other amenities and charges.

ESSENTIALS

Visa Requirements
Bintan, Indonesia offers visa-free access for up to 30 days for over 160 countries. Please view our website for updated information on Visa on Arrival. We also suggest you check with the Indonesian embassy in your respective countries for accurate information at the time of travel. Do ensure your passport is valid for at least 6 months.

What is the weather like in Bintan?
Enjoy dry, sunny days from late March to early November and windy days with passing showers from November to early March. No fear, there is still plenty do regardless of the weather. Average temperature ranges between 21 and 32C with humidity between 60 and the high 90s. It’s tees, shorts and swimsuit weather – dress down!

Bintan Time
Bintan follows Western Indonesia Time (GMT+7)
It is 1 hour behind Singapore so you do get to have one more hour of fun!

Resort Map
Please view the resort map here. A print-out of the map is given to guests upon check-in as well.